Patient
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Experience
Healthcare Patient Experience & Engagement Technology

AI-Based Patient Experience Platform

Empowering healthcare with conversational AI assistance, automated feedback intelligence, and rapid bedside service management.

Feedback Intelligence
Patient Sentiment Analysis
Realtime Complaint
Automated Escalation Management
Patient Assistant
Conversational Front Door
Intelligent Communication
Omnichannel Patient Outreach
Healthcare technology and patient experience platform

Connected Healthcare Intelligence

Hospital care team collaborating with digital tablet
Real-Time Issue & Service Management
-45% Staff TAT
Patient holding smartphone with digital QR hospital care pass
Digital Patient Feedback
Real-Time Response
The Patient Perspective

Every Patient
A Better Experience

Care that feels effortless

01 • VisitQuerry AI

“I get clear, instant answers on demand.”

Care AssistantInstant
Which floor is Dr. Adams cardiology clinic on?

Building B, Level 3. Dr. Adams is on schedule.

Wayfinding Map Attached
Response Time: < 2sQuerry AI
02 • BedsideLiveServiz

“I scan the room QR code. Fast, quiet, and direct.”

Room 304B • Bed 2Active
Extra Pillow & WaterETA 3m
Nurse Call AssistanceAssigned
Access: Instant QRLiveServiz
03 • DischargeCEMPIA

“I shared my feedback in my own language.”

How was your nursing care?1-Tap
😞
😐
🙂
😍
“The night nurse Sarah was extraordinary.”
Survey Time: <30sCEMPIA
04 • HomeCampaignAI

“My hospital remembered me and guided my recovery.”

Day 3 Post-DischargeWhatsApp

Dr. Miller's Care Team

Remember to take your cardiac dose at 8 PM. How is your incision feeling today?

Doing GreatCall Nurse
Delivery Rate: 98%CampaignAI
Connected Healthcare Architecture

Central Intelligence. Four Connected Platforms.

Central Intelligence Core coordinating feedback analytics, service dispatch, voice concierge, and proactive journeys.

CEMPIA

Experience Feedback Analytics.

Products
NPSAvg.OreanGomtNPS
NPS
+78
Sentiment Analysis93% Pos.
Happy93%
Neutral62%
Sad38%
Not Happy6.7
PSI 83%NPS +78
Experience IntelligenceCEMPIA

CEMPIA Platform

Continuous patient experience intelligence capturing omnichannel feedback, instant NPS/CSAT, and automated departmental escalations.

  • Real-Time NPS & PSI Analysis
  • Natural Language Querying
Explore CEMPIABook Demo

Querry AI

Conversational Patient Assistant

Products
PT"Where is Cardiology?"
AI"Floor 2, Wing B • Route plotted"
Hospital MapWayfinding
Wing B
Navigation Map
Accuracy: 99%<1.2s Response
Conversational Front DoorQuerry AI

Querry AI Assistant

Conversational AI and virtual concierge answering patient FAQs, automating appointment bookings, and routing complex inquiries.

  • 25+ Languages Voice & Real-Time Audio Transcription
  • Knowledge Search Over Hospital Protocols
Explore Querry AIBook Demo

LiveServiz

Real-time Hospital Bed Service Requests & Routing

Products
Live Queue
Food RequestActive
Bed CleaningAssigned
Temp CheckCompleted
Queue
Dispatch
Ward:4B • Bed 12
Assignee:Rahul M.
SLA:< 5m Left
Auto-Route
QR Bedside
Scan
TAT: 9 min98.4% SLA
Bedside AutomationLiveServiz

LiveServiz Suite

Direct bedside QR platform allowing patients to request assistance instantly, routing tasks directly to officer mobile apps with strict SLA timers.

  • Direct Bedside QR Instant Access
  • Live Staff Tracking
Explore LiveServizBook Demo

CampaignAI

Omnichannel Patient Journey & Automation Flow

Products
Automation FlowActive
Patient
Interact
Status ✓
Status ✓
Campaign
Interaction
100%
Success
76%
Delivery: 99.4%2.3x Open Lift
Predictive OutreachCampaignAI

CampaignAI Engine

AI-driven patient segmentation and outreach automation delivering personalized follow-ups, medication reminders, and preventive check-ins.

  • Automated Patient Cohort Journey Tree
  • Predictive AI Send-Time Optimization Engine
Explore CampaignAIBook Demo
Enterprise Architecture

Designed for Healthcare Organizations

Scalable infrastructure capable of managing multi-hospital networks across countries and clusters with unified operational oversight.

99% SLA Adherence
Multi-facility hospital clinical operations and patient logistics command center

Reputation Growth

Social Reviews

Care Continuity

Patient Workflows

Brand Loyalty

NPS & 5-Star Reviews

25+ Languages

Localized Interfaces

Executive Insights

Live Dashboards

Care Journeys

Automated Follow-ups

Connecting Patients, Hospitals and AI to Elevate Patient Experience.

Transform Healthcare Operations

Ready to Improve the Patient Experience?

See how intelligent technology can connect patient assistance, hospital operations, experience management, and engagement.

Book a DemoExplore Features
Hospital leadership team collaborating at medical center

Trusted by medical directors, chief nursing officers, and hospital CEOs across multiple medical centers.